Lay Keng, 13D Balkan Tour (Nov 29 - Dec 11, 2018)

The good service provided by Wilson reinstalled the confidence I had with SA that I'm willing to continue travelling with SA.

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I recently went for the 13d Balkan Trip from 29 nov to 11 Dec with LGE. It was a partnership tour with a few agencies. 

Wilson was the tour leader despite not being from LGE. I must praise him for doing a great job and exercise good professionalism as a tour leader. He knew the itinerary very well, was able to share with us alot of history of the places we visited on the bus, and tried his best to get to know everyone on the bus.

I was really impressed by his service, knowledge and good planning. 

Having been SA customer for many years since 2005, I was very upset with the recent communication for the cancellation of the Eastern Europe trip in Nov. I must say it was badly handled, telling me it was cancelled then calling me again that it was placed back. It caused me a lot of unnecessary stress and panic as I was required to decide before the end of the week. That was why I refused to sign up with SA for the Balkan Trip.

But the good service provided by Wilson reinstalled the confidence I had with SA that I'm willing to continue travelling with SA.

The management has done a good job to groom a capable and responsible tour leader like Wilson. 

Good job!

Please convey my words of thanks to Wilson. Please also forward this email to your management team. 

I look forward to better travel experiences with SA.

Thank you.